Why Is My Arlo Video Doorbell Not Recording?

Your Arlo doorbell is not recording, and you are trying to figure out why and how to fix it. You could have a power issue or the hardware might be broken.

This article will give you a list of reasons why your Arlo doorbell isn’t recording and what could be causing the issue so that you can fix it

Why Your Arlo Video Doorbell Not Recording

There are a few reasons why your Arlo video doorbell may not be recording.

One reason may be that you have not subscribed to an Arlo security plan. Without a subscription, you will not be able to view or download past recordings.

Another possibility is that you have not activated Motion Settings on the Arlo doorbell camera. If the motion is not detected, the camera will not record.

Finally, it is possible that you have not connected the Arlo doorbell camera to a new Wi-Fi network. If the camera cannot connect to the network, it will not record footage.

Arlo Doorbell Camera Not Recording: Try These Troubleshooting Steps to get your Arlo video doorbell to start recording

1. Subscribe to an Arlo Security Plan

An Arlo Security Plan is a subscription service that gives you access to Arlo’s advanced features, including cloud storage and professional monitoring. With an Arlo Security Plan, you can record and save video footage, receive alerts, and more.

How to subscribe:

To subscribe to an Arlo Security Plan, visit the Arlo website and sign in to your account. Then, click on the Plans & Pricing tab.

From there, you can select the plan that best meets your needs and follow the prompts to complete your purchase.

2. Turn on Motion Settings on Your Arlo Doorbell Camera

  1. Open the Arlo app and sign in to your account.
  2. Tap the Menu icon and then tap Devices.
  3. Select your Arlo Doorbell camera.
  4. Tap Motion Settings.
  5. Turn on Motion Settings.

What to do if motion settings are already on:

  1. Open the Arlo app and sign in to your account.
  2. Tap the Menu icon and then tap Devices.
  3. Select your Arlo Doorbell camera.
  4. Tap Motion Settings.
  5. If motion settings are already on, you will see a message that says “Motion Settings are on.” Tap OK.


You can also adjust the sensitivity of the motion detector by tapping Motion Settings and then tapping Motion Detection Sensitivity.

If you want to receive notifications when someone rings your doorbell, even if you’re not home, make sure to turn on Notify Me.

3. Connect Your Arlo Doorbell to a New Wi-Fi Network

If you need to connect your Arlo Doorbell to a new Wi-Fi network, follow these steps:

  1. Remove the doorbell from the mounting bracket.
  2. Press and hold the Sync button for 10 seconds. The doorbell’s LED will flash green.
  3. Use the Arlo app to connect the doorbell to your new Wi-Fi network.

What to do if you can’t connect:

If you can’t connect your Arlo Doorbell to your new Wi-Fi network, try the following tips:

  1. Make sure that your new Wi-Fi network is active and working.
  2. Make sure that you’re within range of your new Wi-Fi network.
  3. Restart your Arlo Doorbell by pressing and holding the Sync button for 10 seconds.
  4. If your Arlo doorbell camera doesn’t record events after you’ve changed your Wi-Fi, reboot your router. Then reconnect the camera to the Wi-Fi network.
  5. If you’re still having trouble, contact Arlo Support.

4. Reset Arlo Doorbell To Solve The Issue

If you are experiencing issues with your Arlo Doorbell, you may need to reset it. To reset your Arlo Doorbell:

  1. Press and hold the reset button for 10 seconds.
  2. Wait for the doorbell to restart. This can take up to 5 minutes.

If you still have issues with your Arlo Doorbell after resetting it, please contact Arlo Support.

5. Contact the Arlo Support Center

If you need help with your Arlo camera, you can contact the Arlo Support Center. The Support Center is available 24/7 and can be reached by phone or email.

What they will do:

The Support Center will help you troubleshoot your camera and resolve any issues you may be having. They can also provide you with tips on how to use your camera, how to set it up, and how to troubleshoot any problems you may be having.


If you are having trouble with your Arlo camera, be sure to have the following information ready when you contact the Support Center:

  • Your Arlo account username and password
  • The serial number of your Arlo camera
  • A detailed description of the problem you are having

How to Reset Arlo Doorbell To Solve Not Working Issues

Reset the Arlo doorbell using the Arlo app

  1. Open your Arlo app
  2. Tap the doorbell device.
  3. Tap Device Settings.
  4. Tap Reset.
  5. Confirm reset.

Arlo Doorbell reset using the reset button

The reset button is located on the back of your Arlo Doorbell, near the bottom.

How to reset your Arlo Doorbell:

  • Press and hold the reset button for 10 seconds.
  • The doorbell will reset and the light will turn off.
  • Press the lighted button on the doorbell to turn it back on.