Why Is My Apple TV App Not Working? Reasons + How to fix

Apple TV app not working can be an annoying issue, especially after some time of back and forth trying to get it to function.

Luckily, troubleshooting this issue is relatively easy, even if you’re not the most tech-savvy person. All you need is an idea of the potential causes and their fixes.

Why Is My Apple TV App Not Working?

If your Apple TV app stops responding, it could be due to a number of factors, including a lack of storage space, an unstable Internet connection, a lapsed subscription, or an outdated version of the program. If none of those things work, try rebooting your device, resetting the app, or reinstalling it.

In this article, I’ll go through some of the potential causes for your Apple TV app to be malfunctioning, along with some quick and easy solutions.

There are several potential explanations for why your apple TV app isn’t working:

Unstable Internet Connection

When an Apple TV app stops responding, the first thing to check is the Internet connection.

Streaming in 4K resolution using the Apple app requires at least 25 Mbps, and HD streaming through the app requires 5 Mbps.

Your Apple TV app probably won’t run because your internet connection is subpar.

Outdated Version of the App

It’s also possible that you’re using an outdated version of the Apple TV app. You can expect bugs in the Apple TV app just like you would in any other software.

While there are many forms bugs can take, the most typical ones present themselves in are crashes and failures to launch when using the app on Apple TV.

Not updating your app in a timely manner might lead to several issues, including the inability to open it or frequent crashes.

Your Subscription Hasn’t Been Renewed

Make sure your subscription is still active before exploring any potential solutions to technical problems. In the event that you fail to make a payment, your app may stop functioning.

You may rest easy knowing that Apple will immediately deduct the monthly fee from your account.

Yet, there are a lot of reasons why payments may not go through (e.g, using the wrong card number, reaching your limit, etc).

That’s why it’s important to double-check whether or not you received a renewal notice for your Apple TV membership this month.

Your Device Is Running Out of Space

Last but not least, not having enough free space on your Apple TV could be the cause of its malfunction.

The good news is that you can easily check this by going to your device’s settings and seeing how much free space there is.

Another option is to see if you have any missed warnings about low space.

Cache data accumulation may have reached a critical level, necessitating a manual purge, thus this should be investigated as well.

Troubleshooting Apple TV App That is Not Working

Depending on the cause of the malfunction, there are a number of solutions to get your Apple TV back up and running:

Fix Your Internet Connection

The first step is to ensure a stable WiFi connection.

The most reliable method for determining this is to take a speed test of your internet connection.

If you want an honest assessment of your connection speed without spending a dime, I suggest checking out Fast.com. It’s straightforward, no-cost, and dead-on accurate.

Here’s what to do if your internet speed falls just short of what Apple TV needs:

If your router is acting up, try restarting it. To restore communication, try powering down the device, then powering it back up again.

  • Reduce the distance between your device and the router. Sometimes the signal strength is too low for the Apple TV app to function correctly due to obstructions and barriers (such as walls and furniture).
  • You can test the network again after moving the router closer.

If they don’t work, contact your ISP and see if they can do anything to speed up your connection.

Update Your Apple TV App to the Latest Version 

If an out-of-date installation is to blame, simply installing the most recent update should solve the problem.

As a rule, when an update is available for an app used on Apple TV, it will be installed immediately. If you have turned off that feature, you will need to manually check for updates.

Here’s what you need to do:

  • Visit the App Store.
  • Try looking for it in the App Store on your Apple TV.
  • You can check for app updates by selecting it and then clicking the “Update” button.

If you want to avoid problems in the future, consider enabling automatic updates.

Restart Your Device

Restarting the device can often repair app problems.

Although the specifics may vary by TV or console model, the procedure is typically quite simple.

This is an illustration of how to reboot an Apple TV:

  1. You can Go to Settings, choose System, then click Restart.
  2. You can use the remote: This involves pressing three buttons, namely the TV, Menu, and Back. Keep all three pressed for a few seconds.
  3. Do it Manually: Unplug the TV, wait for some seconds, then plug it back in and turn it on.

Reinstall Apple TV App

Try reinstalling the app for a complete restart of your Apple TV App. Here’s how to do that:

  1. Search for Apple TV from the list of apps installed on your device.
  2. Delete the app. The process is different depending on the device you’re using. On Apple TV, press and hold the click pad until you see an Options menu, then select Delete.
  3. Go to App Store or an analog your device uses.
  4. Search for the Apple TV app.
  5. Click Install to download the app back to your device.

Free Up Some Storage Space

Last but not least, check to determine if you’re nearing the end of available storage space.

If that’s the case, clearing some storage space may help your apps and the device perform better.

It’s worth repeating that the method differs significantly amongst gadgets. Follow these steps to set up your Apple TV:

  • Just hit the “Preferences” button.
  • Put your finger on General.
  • Choose Storage Management.
  • To get rid of an app from your Apple TV, just find it in the list and click the trash can symbol.

How do I reset an unresponsive Apple TV?

Wrapping up

There are a number of potential causes for an unresponsive Apple TV, and the best solution will vary depending on the nature of the problem.

Verify that you have paid this month’s subscription fee, that your Internet connection is reliable, and that you have not missed any important updates.

You may be experiencing issues with the Apple TV app because you have run out of space on your device.

If none of these apply to your scenario, it’s likely just a malfunction that can be remedied by rebooting the device, resetting the app, or reinstalling the software.