Your camera has been disconnecting and resetting, and it looks like you need to call the Simplisafe support line. You are getting frustrated with your camera’s behavior. So many times they seem to just randomly go offline or have some type of problem that needs a quick fix.
This guide will teach you how to troubleshoot your Simplisafe security camera without having to make an emergency phone call for help from a customer service representative.
Follow along in our step-by-step guide and learn how to troubleshoot your Simplsafe outdoor or indoor security camera quickly.
- How to fix SimpliSafe camera not connecting to wifi
- How to fix SimpliSafe camera not showing in App
- How to Troubleshoot Offline Issues on SimpliSafe Camera
- 1. Try to Bring Your Router Closer to Your SimpliSafe Security Camera
- 2. Temporarily Remove Other Devices from Your Wi-Fi Network
- 3. Upgrade the Bandwidth of Your Wi-Fi
- 4. Always Charge Your Simplisafe Camera Battery
- 5. Diagnose Your Wi-Fi Network with RouteThis Helps
- 6. Contact Your Internet Service Provider
- How to Reset Your SimpliSafe Camera
- Simplisafe Camera Disconnected: How To Fix The Simplisafe Security Camera Offline Issue? 6 methods
- SimpliSafe Camera Not Working? Troubleshooting tips for the SimpliSafe Security Camera
- Why are my SimpliSafe cameras offline?
- How do I troubleshoot my SimpliSafe outdoor security camera system?
- What does flashing blue light on the SimpliSafe camera mean?
- Can I install SimpliSafe Cameras Without Installation Screws?
- Can I adjust Simplisafe Camera motion sensitivity?
- Why is my SimpliSafe sensor not responding?
- What to do if my SimpliSafe camera is disconnected?
- Can I Rest Simplisafe Camera Remotely?
How to fix SimpliSafe camera not connecting to wifi
If your SimpliSafe camera is not connecting to your wifi, there are a few things you can try in order to fix the issue.
First, make sure that your router is broadcasting on the 2.4 GHz frequency rather than the 5GHz frequency. If your SSID (network name) and/or WiFi password have recently changed, you must enter the new password on the keypad.
You can also check if the SSID is not concealed by going to your WiFi Router’s network settings and making the network discoverable. Finally, you may need to move the camera closer to the internet router so that it can connect properly.
How to fix SimpliSafe camera not showing in App
If your SimpliSafe camera isn’t appearing in the app, there are a few things you can check to try and fix the issue.
- First, make sure that your camera is Wi-Fi enabled.
- Next, check that your smartphone or tablet can connect to the internet by trying to access various websites using your device’s browser.
- If you’re reinstalling the app, be sure to choose Install Camera, Camera, and then the gear icon in the lower-left corner.
- After that, select Add New Camera. Hopefully one of these steps will solve the problem and you’ll be able to view your SimpliSafe camera again soon.
How to Troubleshoot Offline Issues on SimpliSafe Camera
1. Try to Bring Your Router Closer to Your SimpliSafe Security Camera
If your SimpliSafe camera is having trouble connecting to your Wi-Fi network, try rebooting your router by unplugging it from the power outlet and waiting 20-30 seconds.
If that doesn’t work, you can try moving your router closer to your camera or buying a Wi-Fi extender to increase the range of your Wi-Fi network.
2. Temporarily Remove Other Devices from Your Wi-Fi Network
If your SimpliSafe Camera keeps going offline, one troubleshooting step you can try is temporarily removing other devices from your home WiFi network.
This will help determine if another device on the network is causing interference for the camera. To do this, simply unplug the camera from the power outlet and then plug it back in.
3. Upgrade the Bandwidth of Your Wi-Fi
If you want to improve the performance of your SimpliSafe camera, you can upgrade the bandwidth on your Wi-Fi. This can be done by upgrading your Internet Service Provider.
By doing this, you will be able to get a higher speed connection which will allow the camera to work more efficiently.
4. Always Charge Your Simplisafe Camera Battery
To avoid your SimpliSafe camera going offline, always keep its battery charged. If you find that the battery is low, it may be the cause of the disconnection from Wi-Fi.
Additionally, all devices will lose their connection to the internet if your router goes offline. To prevent this from happening, ensure that your router is powered on and check to see if your SimpliSafe camera’s battery is charging.
5. Diagnose Your Wi-Fi Network with RouteThis Helps
RouteThis is an app that can be used to diagnose and troubleshoot Wi-Fi connectivity issues in your SimpliSafe camera.
The app can be downloaded from Google PlayStore or App Store. To use the app, enter your code and choose ‘Network Scan’.
The scan will take about two minutes. When the scan is done, you’ll see your Wi-Fi speed test result. Scroll to the bottom of the page and select ‘Improve Performance’. RouteThis will give you a list of steps to take to resolve the problem.
6. Contact Your Internet Service Provider
If your SimpliSafe camera is having trouble connecting to the Internet, there are a few things you can try. First, check to see if your router is reset and if you’ve entered the password properly. If that doesn’t work, contact your Internet Service Provider (ISP) for help.
How to Reset Your SimpliSafe Camera
If your SimpliSafe camera isn’t working, you can try resetting it by pressing and holding the reset button for 20 seconds. If that doesn’t work, you can try unplugging it.
Unplug Your Camera
If you need to reset your SimpliSafe camera, press and hold the reset button for 20 seconds. If your camera still isn’t working, you can try unplugging it and then plugging it back in.
New QR Code
If you need to reset your SimpliSafe camera, you can do so by taking a screenshot of the QR code and sending it to your Gmail account. Once you have the QR code image on your screen, make sure to increase its size so that it’s easily readable.
Restart the Setup Process
To restart the SimpliSafe camera setup process, open the app and scan the QR code. The restart process involves the camera light flashing yellow and another light flashing white.
Simplisafe Camera Disconnected: How To Fix The Simplisafe Security Camera Offline Issue? 6 methods
1. Reconnect Simplisafe With WiFi
If your Simplisafe security camera is disconnected from WiFi, you can reconnect it by following these steps on the app:
- Use the QR code on the security camera to connect it to WiFi.
- Make sure your WiFi credentials are correct and that you’ve written them down.
- Once connected, test to see if disconnects will happen again.
2. Power Cycle Your Camera
If your Simplisafe security camera is having connectivity issues, one possible solution is to power cycle the camera. To do this, unplug the AC power cord and wait 5 minutes. This will reset the camera and may fix any issues you’re having.
If the problem persists, check your power source and AC power cord to make sure they are both in good working condition.
3. Relocate Your Camera
If you are experiencing issues with your Simplisafe security camera staying offline, one possible solution is to relocate the camera.
This may fix the issue if it is due to interference from other devices or objects in the area. If you are using a 2.4GHz network, you will need to check for issues and fix them if they exist.
You will need to power cycle the router and modem if they are not connecting to the camera. Reduce bandwidth usage by disconnecting unused devices.
Disconnect high-data consumption actions, such as large file download/uploading. If all of these actions do not reduce bandwidth usage, then relocate the camera.
4. Troubleshoot Your Internet Connection
If the Simplisafe security camera is having trouble connecting to the internet, there are a few things that can be done in order to troubleshoot the issue. First, check to see if the problem is with the internet connection itself.
If the camera is only using a 5GHz connection, then the user must create a 2.4GHz connection in order to use it. If the camera is using a 2.4GHz network, then check for any issues, and if there are any, power cycle the router and modem.
Another thing that can be done is to reduce bandwidth usage by disconnecting unused devices or preventing high-data consumption actions such as downloading or uploading large files.
If issues are still present after doing these things, try troubleshooting your camera.
5. Update The Camera
It is important to keep your Simplisafe security system camera up to date in order to maintain optimal performance and security.
To update your camera, follow these steps:
- Select “Install Update” from the camera’s menu.
- Allow the system to reboot in intervals of 10 minutes.
- Make sure that the firmware version is up to date and that any pending updates are installed.
- After the firmware update is complete, your camera will reboot and you will be able to use it again
6. Factory Reset Your Camera
Resetting your Simplisafe security camera should only be done in specific situations, as it will remove the camera from your home’s Wi-Fi and reset all of its settings to the factory defaults.
A soft reset is a method of troubleshooting Simplisafe security cameras that preserves user data, while a factory reset is a method of troubleshooting that removes all user data.
SimpliSafe Camera Not Working? Troubleshooting tips for the SimpliSafe Security Camera
Restart the camera if the SimpliSafe camera is not working.
If your SimpliSafe camera isn’t working, you can try restarting it. To do this, unplug the camera and wait for 40 seconds before plugging it back in.
If the camera still doesn’t work, try reinstalling the batteries. If that doesn’t work, you can turn the camera back on and check to see if the issue has been resolved.
Reset the camera.
If your SimpliSafe security camera is not working, you can try resetting it. To reset the camera, press and hold the reset button for at least 20 seconds.
After resetting the camera, go through the initial setup process and connect the camera to the SimpliSafe app. If the reset does not fix the issue, you can try repeating the steps.
Get in touch with SimpliSafe.
If your SimpliSafe camera is having trouble connecting or staying connected, the first thing you should do is check the batteries. If they are low or need to be replaced, that may be the cause of the issue.
If the batteries are fresh and the issue persists, try resetting the camera by unplugging it for 30 seconds, then plugging it back in. In some cases, this can resolve connection issues.
If the problem still persists after resetting the camera, it may be due to a problem with the camera’s internal memory or SD card.
In this case, you may need to replace the memory or SD card in order to fix the issue. You should always contact SimpliSafe support if you not making progress.
Why are my SimpliSafe cameras offline?
If your SimpliSafe camera says that it is offline, this may be due to a loss of internet connection or a power issue. In order to troubleshoot the issue, you should first check that your Wi-Fi is working properly.
If you have a wired camera, you should also check that it is plugged in correctly. Finally, if the camera is battery-powered, make sure that the batteries are charged.
How do I troubleshoot my SimpliSafe outdoor security camera system?
If your outdoor security camera system is not working properly, there are a few troubleshooting steps you can take. First, make sure that the camera has power and is placed correctly. Next, check that the password is up-to-date.
Finally, ensure that the camera is close to the wireless router. By taking these steps, you should be able to resolve any issues you are having with your outdoor security camera system.
What does flashing blue light on the SimpliSafe camera mean?
The blue light on the SimpliSafe camera means that it is connected to the internet and can be viewed live. If there are any issues connecting your camera to the WIFI, try fixing your internet connection first. If your camera flashes red light, it means there is a problem with the camera.
Can I install SimpliSafe Cameras Without Installation Screws?
Yes, you can install SimpliSafe Cameras without installation screws. All you need is the included mounting adhesive. This will attach the camera to any surface without causing damage.
Can I adjust Simplisafe Camera motion sensitivity?
The SimpliSafe app and online portal both allow you to adjust the motion sensitivity of your camera. This can be useful if you find that the camera is triggering too many false alerts.
To do this, simply login to either the app or portal and navigate to the camera settings. From here, you can adjust the sensitivity as needed.
Why is my SimpliSafe sensor not responding?
If your SimpliSafe sensor is not responding or is not paired with the base station, it may be because the battery is low or because the keypad is too far away from the base station.
If the keypad is too far away, it will show the Keypad Out of Range on its display. You can try to fix this by moving the keypad closer to the base station or by replacing the batteries in the sensor.
What to do if my SimpliSafe camera is disconnected?
Make sure that your WiFi information is up to date. Second, double-check that your camera and internet router are plugged in and properly connected. If you have tried both of those things and are still having issues, please contact our support team for assistance.
Can I Rest Simplisafe Camera Remotely?
The Simplisafe camera remote cannot be remotely shut off. There is no way to disable the Simplisafe camera remotely. The easiest way to reset your SimpliSafe camera is to press and hold the reset button for roughly 20 seconds.
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